| How can I update my address/contact information in CertTracker? |
To update personal information (except name and candidate ID#) - select "update personal information" and enter updates. Once updates are completed select the "submit" button at the bottom of the page.
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| Back | How can I update the spelling of my name in CertTracker? |
To request updates to spelling of candidates names select "New incident" and submit the request to the CertTracker administrator. Provide your user ID#, current spelling and correct spelling of your name as you would like it to appear.
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| Back | How do I Publish my Symantec certification to other companies? |
From the CertTracker Home Page select "Publish Certification". You will need to provide an email address where you want the notification to be sent, identify the certification(s) you want to validate, add a note (if you want to) and agree to release the data.
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| Back | How do I view and accept the Symantec Certification Agreement? |
From the CertTracker HOME PAGE - select "Supporting Requirements", then select "Certification Agreement". View the agreement - then select the "YES, I agree" button to accept the agreement and record your acceptance in CertTracker. If you DO NOT accept the agreement you will not be awarded any Symantec Certifications, as the agreement is required for all Certifications. The Certification agreement is accepted only ONE time and is applied toward all Symantec Certifications.
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| Back | How do I view my Symantec Certification exam information? |
To view your exam information select "HISTORY". While in the History View - Select criteria in the two drop down menus. Under "View" - select "EXAM" and under "For the Last __ Days" Select "ALL". This will display your complete Symantec exam history.
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| Back | I have the CISSP Certification from ISC2. How do I have my CISSP certification recorded in CertTracker? |
Candidates must notify Symantec of their CISSP certification. A scanned copy of the CISSP Certificate should be submitted via email to "certification@symantec.com". Once received, Symantec will enter the Certification information in CertTracker. If candidate cannot provide a scanned copy - written authorization must be provided to Symantec to obtain certification confirmation from ISC2.
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| Back | I have a 3rd party vendor neutral certification that is NOT on the list of Symantec approved 3rd party certifications. Can it be applied toward my Symantec certification? |
Symantec is only accepting the listed/approved 3rd party vendor neutral certifications that are detailed on the Symantec Certification web site. For the list of approved 3rd party vendor neutral certification please visit www.symantec.com/education/certification.
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| Back | I have one of the four accepted SANS/GIAC Certifications. How do I have my GIAC certification recorded in CertTracker? |
Candidates must notify Symantec of their GIAC certification. Symantec will validate the certification with SANS and enter the confirmed information in CertTracker. Submit the following information to "certification@symantec.com" : 1) GIAC Certification title, 2) name on certificate and 3) expiration date.
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| Back | I have the Certified Information Systems Auditor (CISA) Certification from ISACA. How do I have my CISA certification recorded in CertTracker? |
Candidates must notify Symantec of their CISA certification. Symantec will validate the certification with ISACA and enter the confirmed information in CertTracker. Submit the following information to "certification@symantec.com" : 1) name on certificate and 2) expiration date.
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| Back | I have the Certified Protection Professional (CPP) Certification from ASIS. How do I have my CPP certification recorded in CertTracker? |
Candidates must notify Symantec of their CPP certification. Symantec will validate the certification with ASIS and enter the confirmed information in CertTracker. Submit the following information to "certification@symantec.com" : 1) name on certificate and 2) expiration date.
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| Back | I have the Certified Security Associate (CSA) Certification from TruSecure. How do I have my CSA certification recorded in CertTracker? |
Candidates must notify Symantec of their CSA certification. Symantec will validate the certification with TruSecure and enter the confirmed information in CertTracker. Submit the following information to "certification@symantec.com" : 1) name on certificate 2) expiration date 3) Certification number.
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| Back | I have the Security Analyst Certification from CIW. How do I have my Security Analyst certification recorded in CertTracker? |
Candidates must notify Symantec of their Security Analyst certification. Symantec will validate the certification with CIW and enter the confirmed information in CertTracker. The CIW Certification Tracking site has an option to "electronically Publish" proof of their certifications via email to 3rd parties. CIW Security Analyst certification confirmation should be published to: certification@symantec.com.
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| Back | I have the Security+ Certification from CompTIA. How do I have my Security+ certification recorded in CertTracker? |
Candidates must notify Symantec of their Security+ certification. Symantec will validate the certification with CompTIA and enter the confirmed information in CertTracker. The CompTIA Certification Tracking site has an option to "electronically Publish" proof of their certifications via email to 3rd parties. Security+ certification confirmation should be published to: certification@symantec.com.
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| Back | My Symantec Certificate/Welcome Kit has not arrived. What should I do? |
First confirm that you have completed all Certification requirements to be awarded the kit. To confirm this select "Certification Progress" to view your Certification status. If you have met the requirements you can view the status of your kit fulfillment by selecting "History"-. In the History view select criteria of "fulfillment" in the menu. If you do not see information for your kit you can create and submit a new "Incident in CertTracker to request follow up by Symantec Certification Team.
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| Back | One of the components from my Welcome Kit was damaged. How can I request a replacement? |
To request replacement components select "New Incident" from the CertTracker Home page. Document exactly which components you request for shipment. Your request will be submitted to the administrator for approval and processing. You can track the status of your request through "History'' by sorting on "fulfillment". You will also receive a response to your "Incident" submission.
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| Back | What are the Candidate ID and Internal ID? When should I use themr? |
"Candidate ID" is used to register for Prometric Exams and for initial (default) login for CertTracker. The "Internal ID" is for Symantec internal use only and is not used by candidates.
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| Back | Where can I find more information about the Symantec Certification Program? |
For details of the Symantec Certification program go to www.symantec.com/eduction/certification. |
Symantec 认证相关 (Veritas 认证已合并)
